Important safety & preparation before your home visit.
To ensure safe, pain-free microsuction and avoid unnecessary clinical fees, please read our preparation protocol and red-flag checklist below.
Step 1: Screen for urgent medical symptoms.
Routine home microsuction is designed for wax blockage and general ear care. Certain acute symptoms require urgent emergency intervention by an ENT doctor or NHS A&E.
Urgent Medical Safety Warning (Red-Flag Symptoms)
Please read carefully before requesting a home audiology visit.
- Sudden or rapid hearing loss in one or both ears (within the last 72 hours)
- Active bleeding or foul-smelling fluid discharge from the ear canal
- Severe ear pain, swelling, or tenderness around the outer ear or earlobe
- Acute dizziness, spinning vertigo, or loss of balance associated with ear symptoms
- History of recent ear surgery or known perforated eardrum without clinical clearance
If you or the patient are experiencing any of the symptoms above, do not proceed with routine home microsuction booking. Please contact NHS 111, your GP, or visit your nearest emergency department immediately for urgent medical evaluation.
Call NHS 111Step 2: Soften the ear wax with olive oil.
Dry, impacted ear wax can be stubborn and uncomfortable to remove. Following our simple 3-day softening protocol ensures a smooth, quiet, and rapid microsuction procedure.
1. Apply Olive Oil
Use standard medical-grade olive oil drops (available at any chemist). Put 2 to 3 drops into the affected ear 2 to 3 times a day for at least 2 to 3 days before your appointment.
2. Allow Absorption
Tilt your head or lie on your side for 5 minutes after applying the drops so the oil penetrates deep into the ear canal and softens the hardened keratin and wax plug.
3. Gentle Microsuction
Once softened, our visiting audiologist can effortlessly vacuum out the debris under high-definition video otoscopy in just minutes without touching the eardrum.
What to expect when our practitioner arrives.
Photographic ID & Enhanced DBS: Every clinician arrives in uniform carrying official photographic identification and verified safeguarding credentials.
Sterile Setup: We set up our portable TympaHealth system on a table or clean surface using medical antimicrobial wipes and single-use sterile specula.
Live Video Examination: We show you real-time otoscopic video footage of your eardrum before and after the procedure so you can see the results instantly.
Transparent Fee Guarantee: If your ears are already clear of wax upon examination, your fee is automatically capped at just £30 for the clinical triage.
Request a verified home consultation across London.
Home visits from £70 (includes assessment and microsuction). £30 triage fee applies if no ear wax is found.
Please tick the confirmation box above to activate telephone booking and online triage.